If you want some details about the guitar, please contact me. We accept your unique customization request from our factory custom shop. All customized products are non-returnable. When you receive the guitar, if you meet some problems like readjustment the strings or you are not happy with our guitar, please let me know immediately and we will try our best to meet you satisfaction. We use the carton which is designed for the International transport to package the products you ordered.
And we can guarantee the items will not be damaged in the way of transportation. If the item you received is broken or defective, please contact me immediately and return it within 3 days after you received it with the original or approved packaging. Buyers are responsible for return shopping costs. Thank you for your great comments and feedback. We will respond to you in 24 hours and work with you until you are satisfied.